How do I know that the product you are sending me is a genuine product?
All products that are prescribed by our European doctors and dispensed by our fully qualified pharmacies are genuine products. Generics are also available but clearly marked and lower priced than genuine brand products. All medications are sent in the original manufacturers packaging. These have the manufacturers batch numbers printed on the packaging. In some cases the packaging does vary from standard US&UK formats, however this is just a standard manufacturers variation for different countries. An example of this packaging difference is tablets in New Zealand , Australia and the UK . Most products supplied by will also include the package inserts from the manufacturer. If you have concerns over any product you can contact us at admin@prs4you.org

Can I return Items?
European law dictates that once a package containing medications is opened it cannot be returned due to safety regulations. Unopened packages may be considered for a refund depending on the circumstances. Contact us at admin@prs4you.org with any concerns you may have regarding your order.

Will my goods be shipped in a discrete package?
Yes, all orders are packaged discretely. The goods cannot be identified from the packaging.

Does your company offer medical advice to customers?
No, we do not give medical advice. None of the information provided on this website is intended as medical advice. We strongly recommend that no one should use medications of any description without first seeking the advice of a qualified health care professional.

Can accept my Health Insurance for prescription medication?
No, at this time we do not have arrangements with healthcare insurance companies or PBMs (Prescription Benefit Management Companies).

How can I cancel my order?
You can cancel your order, or part of your order, at anytime prior to it being dispatched by . To notify us that you wish to cancel your order please contact us by e-mail immediately. Please note that we normally dispatch products within 24 hours of receipt of the order.

How do I place an order?
To order from is easy, all you need to do is REGISTER - simply enter your email address and select your own private password.You will then enter an information page where you fill in general contact details and any medical notes if necessary with regards your medical history. After registering,you will be taken back to either your shopping cart or our home page. To order items simply select the product(s) you want and click on the add to cart button The contents of your shopping cart can be viewed at any time by clicking on the View Cart button which can be found at the top of every page. Click on the product you wish to buy and click BUY. Answer the Medical Questionnaire and proceed to enter your credit card details. If you alter any of the DEFAULT answers your prescription may be rejected. Please note: You must have cookies enabled on your browser to be able to use the shopping cart system. After ordering you will be sent a confirmation email. You should receive your order within 2-10 days after you have received notice that your order has been shipped. If you do not receive your order within this time please do not hesitate to contact us at admin@prs4you.org

How long will it take for my package to arrive?
All orders dispatched from our World-Wide Pharmacy are shipped by International Registered Post which normally takes 7-15 working days for you to receive your goods from the date that your order was placed.
Orders dispensed out of the UK to UK customers normally takes 2-3 days.

Are you able to supply products that are not listed on your website?
Yes, you can submit a query to admin@prs4you.org and we will investigate the medication you are looking for. We cannot guarantee being able to supply you with your request but we certainly will try our best.

How can I pay for the goods I wish to order?
Depending on your country, we accept: Bitcoins (Most preffered payment method), Credit Card, Bank transfer, Western Union or Moneygram.
Available payment options will be displayed at the end of ordering process.

Is it legal to order these products even if they are prescription medications?
Yes! Most countries have clear policies, which allow the importation of prescription medication for personal use. The USA and the UK as well as many other countries have very clear policies, which allow the importation of prescription medication for personal use. In case your order is witheld by customs in your country and NOT released to either yourself or sent back to Prs4you, then  Prs4you CANNOT issue a refund for the product. It is up to the customer to research whether the product is permitted for importation.

Do I need an online prescription to order from ?
YES! When you order items from our UK Pharmacy on selection of any of these items you will be automatically taken to our European Doctors Medical Questionnaire. If you fill it in leaving the default answers as they are there is usually no problem with obtaining a prescription. If you alter any of the default answers then usually a follow-up is undertaken by our online doctor and you will be notified within 24 hours as to whether you may be able to obtain a prescription or not. If you order any items from our World-Wide Pharmacy, does not require you to forward a prescription. However prescription medications should be taken under the guidance of a doctor. We request the customer to inform their family doctor of any medications that they are taking.

Do you ship internationally?
Yes.

How much do you charge for shipping?

All Mail shipped in discreet packaging - Outside Uk:

Shipping prices: EMS (Express Mail Service)- With tracking number  -   18 GBP

Register Mail - (Recorded) - With Tracking number - 14 GBP

Normal Airmail - No tracking number  - 7 GBP

- We used to offer FREE shipping however due to increased costs of medications and postal fees we are unable to continue to offer this to our customers.

Where do you ship your medications from?
All our Brand and Generic Products are shipped  internationally from overseas pharmacies by EMS, Registered Mail and Normal Airmail.

How long do I have to wait for my shipping?
International order take about 7 - 14 working days, depending on the day sent. If a weekend or holiday fall in between it could be up to 7 days. Usually 10-15 working  days to the USA.

What if I have a shipping problem with my order?
If you have any problems with your order (for example, if you are missing something, or you received the wrong product or custom / border issues) please contact us with your name, order number and a description of the problem. You should receive a response within 24 business hours. Orders that are retained by customs in your country and not returned to our head office in London are not eligible for a refund or re-shipment. Contact us at admin@prs4you.org or call us locally at 0207 692 4928 or internationally at 00 44 207 692 4928 Monday to Friday 9-5 working hours.

What if I need a refund?
We issue refunds if a customer cancels their order within 24 hours, or if they return their delivered order UNOPENED to our head office in London. See our contact details for our address. Please email us and include your full name, address, order number and item ordered. Please also state the reason for your return.

What if a product I ordered is out of stock?
If an item you ordered is out of stock, you will receive an email informing you. If we cannot get the item to you in a timely manner, you have the option to wait, or to cancel your order. We do not charge your credit card until the item ordered is available to ship.

Is my personal information kept confidential?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. Your credit card details are encrypted and go straight to our on-line processing merchant. Your personal data is kept safe, locked in our encrypted admin system.