1.How do I know that the product you are sending me is a genuine product?
 All our products are genuine from popular manufacturers in EUROPE and WORLDWIDE. Some are branded from the original manufacturers, some are generics but clearly marked and lower priced than genuine brand products. All medications are guaranteed to be exact formulation of originals. In some cases the packaging does vary from standard US&UK formats, however this is just a standard manufacturers variation for different countries. An example of this packaging difference is tablets in New Zealand , Australia and the UK . All products supplied will have the expiration date printed on the blister packs, all our products have a very good expiration time.

If you have concerns over any product you can contact us at sarah4u@protonmail.com

2.Can I return Items?
European law dictates that once a package containing medications is opened it cannot be returned due to safety regulations. Unopened packages may be considered for a refund depending on the circumstances.

Contact us at sarah4u@protonmail.com with any concerns you may have regarding your order.

3.Will my goods be shipped in a discrete package?
Yes, all orders are packaged discretely and very professionally with a great emphasy on making sure that they are packed with a great deal of stealth.

The goods cannot be identified from the packaging.

4.Does your company offer medical advice to customers?
No, we do not give medical advice. None of the information provided on this website is intended as medical advice. We strongly recommend that no one should use medications of any description without first seeking the advice of a qualified health care professional.

5.Can accept my Health Insurance for prescription medication?
No, at this time we do not have arrangements with healthcare insurance companies or PBMs (Prescription Benefit Management Companies).

6.How can I cancel my order?
You can cancel your order, or part of your order, at anytime prior to it being dispatched by . To notify us that you wish to cancel your order please contact us by e-mail immediately. Please note that we normally dispatch products within 24 hours of receipt of the order.

7.How do I place an order?
To order is easy, all you need to do is REGISTER - simply enter your email address and select your own private password. You will then enter an information page where you fill in general contact details; ie; Name, Address, E-mail. After registering, you will be taken back to either your shopping cart or our home page. To order items simply select the product(s) you want and click on the add to cart button the contents of your shopping cart can be viewed at any time by clicking on the View Cart button which can be found at the top of every page. Click on the product you wish to buy and click BUY.

Please note: You must have cookies enabled on your browser to be able to use the shopping cart system. After ordering you will be sent a confirmation email. You should receive your order within 2-10 days after you have received notice that your order has been shipped. If you do not receive your order within this time please do not hesitate to contact us at sarah4u@protonmail.com

8.How long will it take for my package to arrive?

All orders dispatched from our World-Wide Pharmacies are shipped by International Registered Post, EMS which normally takes 7-24 working days for you to receive your goods from the date that your order was placed.

Orders dispensed out of the UK to UK customers normally takes 2-6 business days.

9. Do I get a tracking number?

TRACKING NUMBER: YES, we provide some of the items with Tracking Number But Because of the nature of some of these products we cannot guarantee tracking numbers. Once our suppliers have shipped (This depends on where you live and which supplier ships out to you). (We have many different suppliers for different products) If we receive a tracking number for your product, we will forward it to you. SO PLEASE DO NOT CONTACT US ABOUT TRACKING NUMBERS, if we receive a tracking number from our suppliers for your products rest assured, we will forward it to you automatically. Please allow up to 3 weeks before contacting us that your order has not been received. We will then follow up on your order and let you know what has happened to it.

We only provide receipt number -NOT TRACKING NUMBER BUT DON’T PANIC if your order is a little late! Our Cast Iron GUARANTEE APPLIES! Please see details on our website.

SO PLEASE DO NOT ASK US FOR TRACKING NUMBER AS WE DO NOT HAVE ACCESS TO IT!

YOUR PACKAGE WILL ARRIVE!

Even though some of these orders are sent to you with a tracking number some depending from which country and which supplier some are not. We have no control over this.

we do not receive the tracking number ourselves.

SO PLEASE DO NOT ASK US FOR IT!

Most of our PHARMACIES keep the tracking number, reason for this is for security.

10.Are you able to supply products that are not listed on your website? 

Yes, you can submit a query to sarah4u@protonmail.com and we will investigate the medication you are looking for. We cannot guarantee being able to supply you with your request but we certainly will try our best.

11.How can I pay for the goods I wish to order?
Depending on your country, we accept: Bitcoins (Most preferred payment method), Credit Card, Bank transfer, Western Union or MoneyGram.
Available payment options will be displayed at the end of ordering process.

12.Is it legal to order these products even if they are prescription medications?
Yes! Most countries have clear policies, which allow the importation of prescription medication for personal use. The USA and the UK as well as many other countries have very clear policies, which allow the importation of prescription medication for personal use. In case your order is withheld by customs in your country and NOT released to you.

Packages held by customs.

*YOU MUST SEND TO US A COPY OF THE CUSTOMS LETTER YOU RECEIVED OFF THE CUSTOMS THAT YOUR PARCEL HAS BEEN HELD, (DO NOT ANSWER THIS LETTER, CUSTOMS THEN WILL AUTOMATICALLY DESTROY THE CONTENTS AND THIS MATTER WILL BE CLOSED) THEN SEND THE LETTER YOU HAVE RECEIVED FROM THE CUSTOMS BY ATTACHMENT EMAIL TO sarah4u@protonmail.com. As soon as we receive a copy of this, we will re-ship your order.

It is up to the customer to research whether the product is permitted for importation.

13.Do I need an online prescription to order from?
NO!

14.Do you ship internationally?
Yes.

15.How much do you charge for shipping?

Please see website as shipping charges vary on your item selection.

16.Where do you ship your medications from?
All our Brand and Generic Products are shipped internationally from overseas pharmacies by EMS, Registered Mail and Normal Airmail.

17.How long do I have to wait for my shipping?
Worldwide shipping usually takes 7-30 business days.

18.What if I have a shipping problem with my order?

Packages held by customs.

*YOU MUST SEND TO US A COPY OF THE CUSTOMS LETTER YOU RECEIVED OFF THE CUSTOMS THAT YOUR PARCEL HAS BEEN HELD, (DO NOT ANSWER THIS LETTER, CUSTOMS THEN WILL AUTOMATICALLY DESTROY THE CONTENTS AND THIS MATTER WILL BE CLOSED) THEN SEND THE LETTER YOU HAVE RECEIVED FROM THE CUSTOMS BY ATTACHMENT EMAIL TO (sarah4u@protonmail.com).

As soon as we receive a copy of this, we will re-ship your order

19.What if I need a refund?
We issue refunds if a customer cancels their order within 24 hours.

20.What if a product I ordered is out of stock?
If you order a product that is shown on our website, and you have paid for your items, then if we find that the product/s you have ordered is/are presently out of stock, If this does occur (very rare) we will send you an email to inform you about the item/s you ordered is/are out of stock and please choose an alternative product/s. If after we have sent you this email and you do not reply (we reserve the right to choose an alternative product to replace the one/s you have chosen).

21.Is my personal information kept confidential?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. Your personal data is kept safe, locked in our encrypted admin system.