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SHIPPING AND TRACKING TERMS
Do I Receive a tracking number? YES
TRACKING NUMBERS: Because of the nature of some of these products they are shipped from different suppliers. 90% of our suppliers will send out tracking numbers after approximately 3-4 days after they have packed and shipped to you. They send the tracking number to us and we will forward to you the same day as we receive it. You can then track online yourself where your parcel is with the tracking agent. This tracking number will show all the way where your parcel is until you receive your items. SO PLEASE DO NOT CONTACT US ABOUT TRACKING NUMBERS, when we receive a tracking number from our suppliers for your products rest assured, we will forward it to you automatically. Please allow up to 2 weeks before contacting us that your order has not been received. We will then follow up on your order and let you know what has happened to it.
Please note! About 10% of shipping. If your items are shipped from India, you will only receive a tracking number with shipping details up until it has been shipped from India and it is on its way to your destination. After there will be no further shipping details online until it reaches you. This is out of our control and down to India Post, again you will receive this tracking number after 3-4 days of your order been shipped.
YOUR PACKAGE WILL ARRIVE
Most of our PHARMACIES keep the tracking number, just incase our clients receive and deny they have receive to get an extra package.
PLEASE DON’T PANIC if your order is a little late!
You will have received your tracking number so you can track where your parcel is by yourself if it is a little late.
Please let us know to our email email@example.com when you have received your package.
Free reshipment if not delivered to you within 24-30 business days due to customs or postal issues.
Note: We pack parcels on daily basis (except weekends).
Every parcel is packed professionally and very discretely which means it won't bring any attention at all (99.98% delivery success rate).
*Once we have processed your order and dispatched, we have no control over the shipment and any delay is nothing to do with our staff*
If there are any delays we will keep you informed.
Please do not harass our staff about any delays in shipping problems (if any) as it is NOT their fault once dispatched.
SO PLEASE ORDER EARLY*
Reshipping Terms Applies:
Free Reshipping Or Money Back (Your decision) applies to below conditions:
- If an error occured while packaging your order.
- Incorrect Product Received - Please take photo of the item you received with your name on the envelope, tracking number and send to us by email.
- Received short pills.
- Packages held by customs - Please Note: If in the unlikely event your order is stopped at customs and you don't receive it, they will send you a customs letter stating they have seized your package. Please don't be alarm at this and do not answer. They have to give you this document if they retain your ordered items. (They cannot prove at customs that you have ordered this item) and after period of time when you don't reply they will just dispose of this package, After receiving the letter from customs just scan your customs document you have received and email to us (sarah4u@protonmailcom), we will then resend your order free of charge, or if you prefer we will refund your money immediately complete with the postage charges. If you don't have a scanner you can easily do this action at a Internet cafe for a very small charge or just take photo with your phone and send to us by attachment on email.
We greatly value your patronage and want to keep it.This is a little service we are offering to ease any doubts, and to gain your trust so that you will remain a client of ours for many years to come.
Reshipping Does not apply to:
- Packages not collected by customer for whatever reason
- Packages with incorrect address provided by customers.
- Any errors from customer's side
*YOUR PURCHASE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
PLEASE DO NOT CONFIRM YOUR ORDER IF YOU DO NOT ACCEPT THEM*